Questions and answers

Airport Service

Airport Service

  • Pre-flight formalities
  • Additional services at the airport
  • Waiting rooms and business lounges
All questions
Baggage

Baggage

  • Carry-on baggage
  • Extra baggage
  • Non-standard baggage
  • Transportation of animals
All questions
Check-in

Check-in

  • Check-in
  • Check-in at the airport
  • Flight check-in rules
  • Online registration
All questions
Flight preparation

Flight preparation

  • Special categories of passengers
  • Flights with children
  • Hops during pregnancy
  • Visa requirements and rules ...
All questions
IQ Bonus Program

IQ Bonus Program

  • Earning miles
  • Miles recovery
  • Miles tickets and services
  • Miles Validity
All questions
Onboard Services

Onboard Services

  • Choosing a seat in the cabin
  • Extra bed nearby
  • Service upgrade
  • Nutrition
All questions
Payment

Payment

  • Payment options
  • Payment Issues
All questions
Tickets

Tickets

  • Booking and registration
  • Booking Management
  • Exchange and return ticket
  • Tariffs
All questions
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