Dear Passengers,
On November 6–7, due to adverse weather conditions, specifically strong winds in Astana, anti-icing procedures for aircraft have become unfeasible, resulting in unavoidable delays or cancellations of flights. The airline is taking all necessary steps to minimize inconvenience to passengers.
Please note that any delay in flights is first and foremost related to ensuring flight safety. Passenger safety remains the top priority for QAZAQ AIR.
We kindly ask that you check your flight status in advance through the airline’s call center or on airport departure boards before heading to the airport. Any changes to departure and arrival times will be sent to passengers via SMS notifications and email to the contact information provided at the time of ticket purchase.
If you have any questions, please contact our 24-hour passenger support service at +7 727 353 1414 or via email at info@flyqazaq.com. Additionally, the current status of your flight can be checked on the airport websites under the online departures and arrivals section.