Corporate governance
The sole Shareholder of the Company is Samruk-Kazyna, the Sovereign Wealth Fund of the republic of Kazakhstan.
Samruk-Kazyna was founded in compliance with the Decree of the President of the Republic of Kazakhstan in 2008 and by the subsequent decree of the Government of the Republic of Kazakhstan. It was formed by the merger of two Joint-Stock Companies – Kazakhstan Holding for the Management of State Assets SAMRUK and KAZYNA Sustainable Development Fund.
Detailed information about the Fund can be found at www.sk.kz.
The register of shareholders of QAZAQ AIR JSC is carried out by Central Securities Depository Joint-stock Company.
Address of Central Securities Depository JSC is:
050040, Almaty, Satpaev str. No. 30A/3
Tel .: +7 (727) 272 47 60
Website: www.kacd.kz
Kamilla Kusmadiyevna Dyussenova was appointed as a Corporate Secretary of QAZAQ AIR JSC by the decision of the Board of Directors of QAZAQ AIR JSC No. 77 dated August 27, 2022.
Corporate Secretary is an employee of the Company who is not a member of the Board of Directors or an executive body of the Company appointed by the Board of Directors of the Company and is accountable to the Board of Directors of the Company. In her activity, the Corporate Secretary is accountable and subordinated to the Board of Directors of the Company, and is independent of the executive body.
The main responsibility of the Corporate Secretary is to ensure the timely and qualified adoption of corporate decisions by the Board of Directors and the Sole Shareholder, ensuring effective interaction of the Board of Directors, the executive body with the Sole Shareholder, and overseeing proper corporate governance practices.
The Corporate Secretary carries out its activities in accordance with the legislation of the Republic of Kazakhstan, the Charter of the Company, the Code of Corporate Governance, the Regulations on the Corporate Secretary, internal documents of the Company and decisions of the Sole Shareholder and the Board of Directors.
The Internal Audit Service of QAZAQ AIR JSC (hereinafter referred as the Service) was established in September 2016 by the decision of the Board of Directors of the Company.
The main objective of the Service is to provide independent and objective guarantees and advice to the Board of Directors aimed at improving the risk management systems, internal control and corporate governance in the Company.
The Service is the body of the Company providing the organization and implementation of internal audit in the Company, organizationally subordinate and functionally accountable to the Board of Directors.
The activity of the Service is carried out in accordance with the Annual Risk-Oriented Audit Plan approved by the Board of Directors.
In its work, the Service is guided by the Regulations on the Service, the Manual on the Organization of Internal Audit, and the International Professional Standards of Internal Auditing of the Institute of Internal Auditors (and practical instructions for them).
The main objectives of the Service are:
- Assessment and assistance of improvement the internal control system;
- Assessment and assistance of improvement of the risk management system;
- Assessment of the risk of fraud and the effectiveness of fraud risk management in the Company;
- Evaluation and assistance of improvement the corporate governance system in the Company;
- An estimation of reliability, completeness, objectivity of system of book keeping and reliability of the financial reporting;
- Assessment of compliance with the requirements of the legislation of the Republic of Kazakhstan, the requirements of regulatory documents of the Company (compliance control)
Assessment of the rationality and efficiency of the use of the Company’s resources and the methods used to ensure the safety of the Company’s assets.
In accordance with the decision of the Management Board of «Sovereign Wealth Fund «Samruk-Kazyna» JSC dated August 26, 2021 (Minutes №36/21) «Grant Thornton» LLP has been designated as auditing organization providing audit to QAZAQ AIR JSC for 2021-2023.
According to the Work plan of the Board of Directors for 2022, approved by the decision of the Board of Directors of QAZAQ AIR JSC dated December 22, 2021 No. 68
| № item | Date | Event |
| 1. | 25 February 2022 | In-person meeting of the Board of Directors |
| 2. | 29 April 2022 | In-person meeting of the Board of Directors |
| 3. | 17 June 2022 | In-person meeting of the Board of Directors |
| 4. | 9 September 2022 | In-person meeting of the Board of Directors |
| 5. | 4 November 2022 | In-person meeting of the Board of Directors |
| 6. | 15 December 2022 | In-person meeting of the Board of Directors |
- QAZAQ AIR JRC Annual Report 2015 (Volume I, Volume II)
- QAZAQ AIR JRC Annual Report 2016
- QAZAQ AIR JRC Annual Report 2017
- QAZAQ AIR JRC Annual Report 2018
- QAZAQ AIR JRC Annual Report 2022
Ethics and Compliance Line
«QAZAQ AIR» Joint-Stock Company pays special attention to the maintenance of corporate culture that demonstrates adherence to the principles of fairness, transparency, and honesty.
In order to further maintain a positive image, «QAZAQ AIR» JSC is pleased to announce the launch of the Ethics and Compliance Line for the timely identification and prevention of violations of the legislation and/or Code of Conduct, including cases of fraud, corruption, discrimination, unethical behavior and other violations related to the activities of the Company.
The Ethics and Compliance Line is operated by an independent Operator, KPMG, based on the following principles:
– confidentiality and anonymity (if required by the contacted person); and
– registration and processing of 100% of messages and subsequent submission to the Company’s responsible parties.
Messages can be provided by all persons in Russian, Kazakh and English through the following communication channels:
- Via telephone number 8 800 080 4747 (free call on the territory of the Republic of Kazakhstan); or
- By email to mail@sk-hotline.kz; or
- By using the internet portal www.sk-hotline.kz; or
- By WhatsApp messenger via number +7 771 191 8816.
The Ethics and Compliance Line operates around the clock seven days a week in 24/7 mode. Moreover, telephone calls are received by the Operator from 09.00 to 18.00 from Monday to Friday. The rest of the time (including holidays / weekends), telephone calls are received on voicemail with the ability to record messages. Processing of messages received after working hours is carried out on the first business day after receipt of the message.
The Ethics and Compliance Line is available both for employees of the Company and for the third parties interacting with the Company (customers, counteragents, and other stakeholders).
To ensure confidentiality and anonymity, all the received reports are received and processed by an external independent Operator, who daily reports received data to Compliance Service.
If you wish not to disclose your data when submitting a message, they will not be registered and will not be transferred to the Company. However, in order to process your message in the most effective and timely manner, you will be asked to leave the contact information.
Herewith, by contacting the Ethics and Compliance Line, you agree to the processing of your personal data by employees of an external independent Operator, and transfer of the received data to the Company’s responsible employees, who will ensure professional and confidential consideration of your message.
We thank you for cooperation and assistance!
NOTE:
The Ethics and Compliance Line is intended only for reporting of information regarding violations of legislation and/or Code of Conduct, including cases of fraud, corruption, discrimination, unethical behavior and other violations related to the activities of the Company.
Important! The Ethics and Compliance Line should not be used to place pressure on employees and partners and/or to force them to take/abstain from certain actions and should not be considered as a revenge tool for personal reasons.
For issues related to products and services, as well as for official appeals to the management of QAZAQ AIR JSC, please, contact the customer services and use contacts indicated on the corporate website of the company.
Complaints about the actions and decisions of the requisitioner, organizer, tender commission, expert commission, operator of the e-procurement information system for companies of Samruk-Kazyna group should be submitted via the procurement web portal zakup.sk.kz in accordance with the legislation of the Republic of Kazakhstan.
The Compliance Service of «QAZAQ AIR» JSC was established in 2021 by a decision of the Company’s Board of Directors. The Compliance Service is an independent structural unit directly subordinate and accountable to the Board of Directors of the Company. The main purpose of the activity is the implementation of the Compliance Program, the definition of anti-corruption policy, as well as monitoring the implementation of anti-corruption measures, including the assessment of corruption risks.
In accordance with the Policy of proactive information in JSC «QAZAQ AIR» and the Anti–Fraud and Corruption Policy of «QAZAQ AIR» JSC , you can report any theft, fraud, corruption and other violations of the basic principles of doing business or the Code of Conduct.
You can also send a message or ask a question directly to the Head of the Compliance Service Anti-corruptionCompliance@flyqazaq.com
Contact details for contacting the Нotline can be found here.