QAZAQ AIR knows that pets are family members, and it is important for us to provide you with the opportunity to transport them as safely and stress-free as possible. Adult passengers of QAZAQ AIR are allowed to carry small dogs, cats and birds on board.
Attention!
A maximum of 2 pets are allowed on board. Carriage of pets in the luggage compartment is not allowed.Not accepted for carriage:
- wild animals;
- large pets;
- fur animals;
- rodents;
- reptiles.
Pets and birds are allowed for carriage only with the following documents:
- veterinary passport for your pet;
- certificate from veterinary inspection or veterinary clinic (valid for 3 days from the date of receipt).
Carriage on board (PETC)
One adult passenger is allowed to carry only one carrier bag with no more than two animals of the same litter. The weight with the bag should not exceed 5 kg, the dimensions of the cage should not exceed 29x43x26 cm.
Attention!
If you want to transport an animal in the cabin of the aircraft, then you must choose this service when booking on the airline’s website or contact the contact center.
| Description | Price | Price on international flights |
| Transportation of pets in the cabin on direct flights; Pets weighing up to 5 kg (including the cage), the dimensions of the cage should not exceed 29x43x26 cm. | 12000 KZT | 30 EUR |
| Transportation of pets in the cabin on transit flights; Pets weighing up to 5 kg (including the cage), the dimensions of the cage should not exceed 29x43x26 cm. | 17000 KZT | 40 EUR |
Carriage in an adjacent seat
One adult passenger is allowed to carry only one carrier bag with no more than one animal. The weight with the bag should not exceed 8 kg, the dimensions of the bag should not exceed 50x35x30 cm.
Attention!
- If you want to transport an animal in a neighboring seat, you must pay for the service at the airport of departure when checking in for the flight.
- This service is available only if there are free seats in the cabin, and the airline reserves the right to refuse to provide it if the board is fully loaded.
- ПWhen paying for this service on transit routes, the airline does not guarantee its provision on the next transit flight. In the absence of free seats on the next transit flight, the animal can be transported in the cabin (PETC).
| Description | Price | Price on International flights |
| Transportation of pets in an adjacent seat on direct flights; Pets weighing up to 8 kg (including the cage), the dimensions of the cage should not exceed 50x35x30 cm. | 15000 KZT | 30 EUR |
| Transportation of pets in an adjacent seat on transit flights; Pets weighing up to 8 kg (including the cage), the dimensions of the cage should not exceed 50x35x30 cm. | 23000 KZT | 46 EUR |
- The dimensions of the carrying bag should allow the animal to stand up to its full height and turn around.
- A window seat will be reserved for a passenger carrying a pet in an adjacent seat.
- During the entire flight, the animal must be placed on a seat near the window, in a carrying bag, fastened with seat belts.
Additional information:
- For small dogs and cats, it is recommended to use special containers or soft carriers that are specially designed to transport such animals. These pet carriers can be purchased at pet stores. Other types of soft carriers cannot be used.
- The bottom of the container or carrying bag must be tight, waterproof and covered with a non-toxic absorbent material. The design of the container or carrying bag must prevent the spillage of absorbent material.
- Birds are accepted for carriage in a cage. The cage should be covered with a dense tissue that excludes the access of light into the cage during transportation, excluding spontaneous opening of the cage.
- Carriage of antagonistic animals (dog-cat) in the same passenger compartment is prohibited;
- 2 hours before the departure of the flight, the passenger must feed and water the animal and be sure to inspect it.
- It is prohibited to take out a bird or animal in the aircraft cabin.
- The passenger is fully responsible for the animal / bird, the availability and compliance of the necessary permits and certificates.
- Transportation of animals in self-made containers is prohibited.
- The airline is not liable for bodily injury, loss, illness or death of an animal / bird, unless it was due to intentional misconduct or gross negligence of the airline.
- The duties of the airline personnel do not include caring for pets.